Industry Articles

Texas Health Southlake: Community Partner, Healthcare Leader

Our story is about a journey. A culture. A family. Texas Health Southlake began 12 years ago with 25 founding physician partners, in conjunction with Texas Health Resources. It is the founding partners’ vision and continued direction that helped guide Texas Health Southlake to become a highly respected, award winning, acute care facility with more than 250 attending physicians in over 18 specialties.

Since opening our doors in 2004, we’ve stayed true to our mission to promote exemplary healthcare, compassion, innovation and personal service to all we serve. We use the acronym “C.H.O.I.C.E” to represent our core values because we all have a choice where we work as employees, where we practice medicine as physicians, and where we receive care as a patient:

  • Compassion – Provide care that is focused and expresses empathy and understanding of individual needs.
  • Healing – Treatment of the whole person, mind and body.
  • Oneness – Working together in harmony to achieve our mission and vision.
  • Integrity – Honesty, trust, reliability and commitment to uphold the highest ethical and compliance standards.
  • Commitment – Pledge to our stakeholders.
  • Excellence – Distinction, quality, superiority.

Southlake’s First Hospital: 12 Years of Award-Winning Healthcare

Texas Health Southlake is well-known for providing the highest quality of healthcare, as exemplified by its impressive list of awards and accolades which includes:

  • #1 Best Company to Work for in Texas, Texas Monthly in 2013
  • Best Places to Work in Healthcare in the Nation, Modern Healthcare
  • America’s 100 Best Hospitals for Patient Experience, WomenCertified®

Boasting a 99 percentile ranking in employee and physician satisfaction and a 97 percent patient satisfaction rating, the multi-specialty surgical hospital offers 18 services ranging from neurosurgery and orthopedics, to ENT, podiatry and gynecology. Texas Health Southlake also ranks in the 99 percentile nationally for all quality standards set forth by the Hospital Consumer Assessment of Healthcare Providers and Systems, making it one of the top healthcare institutions in the United States.
While most of the procedures done are outpatient, there are 17 inpatient suites, 6 observation beds, along with six operating rooms, a pain management suite, an emergency room open 24/7 and a PT Center in Bedford. Continuing its journey of excellence, the hospital recently completed a 5,300 square foot expansion that added more beds, a bigger waiting room and new technology.

“It has never been about the awards, it is about doing the right thing and as a result, the awards follow,” states Texas Health Southlake President Traci Bernard. “If each quality, service, and financial decision has the best interest of the employees, physicians and patients, then we are aligned for success. “

Putting Community First

As Southlake’s first hospital, we place a high priority on being involved in the communities we serve. We have partnerships with 60 non-profit charitable organizations, our staff volunteers hundreds of hours each year, and we host educational seminars and sponsor local events throughout the year.

“Since opening our doors in 2004, we’ve supported countless causes and local events to improve the health of our staff and community. Our vision drives our decisions, so keeping a pulse on the community is important while staying true to our mission, says Bernard.”

Taking care of a community is quite an undertaking and no one takes this mission more seriously – and to heart – than the physicians and staff at Texas Health Southlake. We share a strong commitment to bring the highest level of healthcare to residents in Northeast Tarrant County and beyond.

The Physicians on the medical staff of Texas Health Southlake are impendent practitioners and are not employees or agents of the hospital.



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