Industry Articles

Texas Health Southlake: 13 Years of Award-Winning Healthcare and Community Service

Being first has its advantages: blazing the trail, setting the bar and becoming a leader. Such is the case with Texas Health Southlake, which opened its doors in 2004 as Southlake’s first hospital. During the past 13 years, Texas Health Southlake has achieved near-perfect satisfaction ratings, been recognized for its high quality standards, and most importantly, earned the distinction of being the best place to receive healthcare in Southlake – as exemplified by its awards so far this year:

  • Best Local Hospital/Emergency Room, Southlake Journal
  • The Hurst Gold Standard of Nursing Award
  • America’s 100 Best Hospitals for Patient Experience, Women’s Choice Award

Boasting a 99 percentile ranking in employee and physician satisfaction and a 97 percent patient satisfaction rating, the multi-specialty surgical hospital offers 18 services ranging from Spine, Orthopedics, General Surgery, ENT and Podiatry. Texas Health Southlake also ranks in the 99 percentile nationally for all quality standards set forth by the Hospital Consumer Assessment of Healthcare Providers and Systems, making it one of the top healthcare institutions in the United States.

While most procedures done are outpatient, there are 17 inpatient suites, along with six observation beds, a pain management suite, an emergency room open 24/7, along with a physical therapy center in Bedford and one opening in Keller this June. Continuing its journey of excellence, the hospital completed a 5,300 square foot expansion in 2016 that added more beds, a larger waiting area and new technology.

“While they say being first is best, our success is due to the amazing dedication of our physicians and staff, who continue to raise the bar for innovative and compassionate healthcare,” states Texas Health Southlake President Traci Bernard. “It has never been about the awards, it is about doing the right thing and as a result, the awards follow. If each quality, service, and financial decision has the best interest of the employees, physicians and patients, then we are aligned for success. “

Texas Health Southlake places a high priority on being involved in the communities it serves. With partnerships with more than 60 non-profit charitable organizations, its staff volunteers hundreds of hours, and the hospital hosts educational seminars and sponsor local events throughout the year – including partnering with the City of Southlake and the American Heart Association for the annual “Staying Alive Southlake” health expo.

“Since opening our doors in 2004, we’ve supported countless causes and local events to improve the health of our staff and community. Our vision drives our decisions, so keeping a pulse on the community is important while staying true to our mission,” says Bernard.

Texas Health Southlake’s culture is based upon its mission to promote exemplary health care, compassion, innovation and personal service to all we serve. Using the acronym “C.H.O.I.C.E” to represent its core values, because we all have a choice where to work as employees, where to practice medicine as physicians, and where to receive care as a patient:

  • Compassion – Provide care that is focused and expresses empathy and understanding of individual needs.
  • Healing – Treatment of the whole person, mind and body.
  • Oneness – Working together in harmony to achieve our mission and vision.
  • Integrity – Honesty, trust, reliability and commitment to uphold the highest ethical and compliance standards.
  • Commitment – Pledge to our stakeholders.
  • Excellence – Distinction, quality, superiority.

“Taking care of a community is quite an undertaking and no one takes this mission more seriously – and to heart – than the physicians and staff at Texas Health Southlake. We share a strong commitment to bring the highest level of healthcare to residents in Southlake and beyond,” confirms Bernard.

The Physicians on the staff of Texas Health Southlake are independent practitioners and are not employees or agents of the hospital. Some Physicians have an ownership investment in the hospital.

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