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SOUTHLAKE CHAMBER OF COMMERCE
AMBASSADOR COMMITTEE
GUIDELINES AND PROGRAM OF WORK
I. MISSION STATEMENT
“The Southlake Chamber Ambassador Committee will serve as goodwill representatives for the Southlake Chamber of Commerce by welcoming new members at functions, in particular ribbon cuttings, and encouraging participation in Chamber activities.”
II. GENERAL INFORMATION
A. The chairman of the board appoints ambassadors on an annual basis coinciding with the Chamber’s fiscal year (January to December).
B. An Ambassador must be a member or be employed by a member in good standing of the Southlake Chamber of Commerce. An Ambassador should, if applicable, have the formal endorsement and support of his/her employer or supervisor.
C. Ambassadors meet the third Wednesday of each month at 11:30 a.m. The meeting location will be announced prior to each month’s meeting. Attendance is expected.
D. The Chamber provides one official name badge. Replacement name badges are at the Ambassador’s expense of $10. Ambassadors are expected to wear their nametags at all official Chamber events.
E. Ambassadors serve as hosts at monthly Chamber events, such as luncheons and mixers. Ambassadors are encouraged to bring prospective members. Ambassadors must sign-in to receive credit for attending events.
III. GOAL
A. To attend ribbon cuttings and groundbreakings
B. To welcome new members by way of a phone or personal contact
C. To meet and greet at monthly Chamber meetings
D. To assist with membership development activities and events
IV. STANDARD
A. Ambassadors will be well groomed, dressed in the appropriate attire, and wear nametags.
B. Ambassadors will arrive fifteen minutes in advance of ribbon cuttings.
C. Ambassadors will conduct themselves appropriately and be cognizant of the fact that the ribbon cutting is meant to emphasize the new or reopened business and not the Ambassadors themselves. Ambassadors will not promote their own business interest at ribbon cuttings other than through business card handout & introductions.
V. GUIDELINES
A. Ambassadors will make a one-year commitment to the committee.
B. Ambassadors will attend no less than 50 percent of ribbon cuttings per each quarter. Ambassadors failing to meet the attendance required will be asked to resign. Extended "excused absences" may be obtained by contacting the Chamber.
C. Every effort will be made to schedule ribbon cuttings on Tuesday or Wednesday at 11:30 a.m. or 4:30 p.m. However, the Chamber will accommodate member requests outside of these times when possible.
D. Ambassadors will welcome new members each month through personal or phone contact.
E. Prospective Ambassadors
a. Prospective Ambassadors have 30 days to evaluate the committee and make a final commitment to the expectations of the Ambassador committee. Prospective Ambassadors will receive attendance credit during the evaluation period.
b. Prospective Ambassadors will attend 50 percent of monthly ribbon cuttings and attend two monthly Ambassador meetings during a three month period before becoming an official Ambassador and receiving a name badge.
F. New Ambassadors are required to attend a member orientation meeting in order become acquainted with the Chamber mission.
VII. SPECIAL EVENTS AND SPEAKERS
Occasionally a member of the Chamber board or staff will be invited to address
theAmbassadors to keep them informed of current business and so that they
becomefamiliar with committee members. The chairman of the board will be invited to
address the Ambassadors once each year.
VIII. AMBASSADOR OF THE MONTH/QUARTER/YEAR
A. Ambassador of the Month is based on the total number of points accumulated
during the month. He or she will be recognized at the monthly Ambassador
meeting, the monthly Chamber luncheon, and on the Chamber’s website.
B. Ambassador of the Quarter is based on the total number of points accumulated
during the quarter. He or she will receive certificate, be recognized at the monthly
Ambassador meeting, the monthly Chamber luncheon, and on the Chamber’s
website.
C. Ambassador of the Year is based on the total number of all points accumulated
during the year and will be awarded at the Chamber’s annual banquet.
IX. POINT SYSTEM
A. The following system will be used to accumulate points toward Ambassador of the month, quarter, and year. Ambassador of the Year will be awarded to the volunteer who accumulates the most points over a twelve-month period from January 1 through December 31.
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Action
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Points
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Attendance – ribbon cutting, open house, groundbreaking
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20
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Attendance –without nametag and/or after presentation has begun
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10
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Attendance – monthly meeting
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10
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Recruiting – new ambassador
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5
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Recruiting – new member (may be referred to Chamber staff)
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5
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Other – meet & greet at luncheons, welcome calls, etc.
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5
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X. JOB DESCRIPTION
Committee Chair
1. The chairman of the board will appoint the committee chair each December for the following fiscal year based on nominations from the committee. Selection is based on participation and leadership abilities demonstrated.
2. The chair will attend monthly Ambassador meetings, ribbon cuttings, and other designated functions.
3. The chair will assure committee participation.
4. The chair will work with the Chamber board, membership chair and Chamber staff to assist as needed.
5. The chair will arrive fifteen minutes before and stay at least ten minutes after ribbon cutting ceremonies.
Vice Chair
1. The chairman of the board will appoint the committee vice chair each December for the following fiscal year based on nominations from the committee. Selection is based on participation and leadership abilities demonstrated.
2. The vice chair will attend monthly Ambassador meetings, ribbon cuttings, and other designated functions.
3. The vice chair will serve as committee chair in the chair’s absence and will assume the role of committee chair should the chair be unable to fulfill his or her term.
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